Emergent Contact Solutions Current Opportunities

Experience

• Minimum 1 year of customer care experience required
• Ability to navigate multiple windows and multi-task required
• Previous call center experience desired
• Work from home experience desired
• Previous experience in technical support, banking/financial, cell phones OR billing required

Required Skills

• Ability to ask for payment and negotiate payment schedule
• Ability to empathize and establish positive rapport with customer
• Excellent listening skills
• Excellent customer service, interpersonal, and communication skills
• Excellent verbal and written communication including grammar and voice quality
• Ability to learn via live, instructor-led phone/conference call
• Excellent attention to detail
• Ability to multi-task in a fast-paced and changing environment
• Good typing, data entry and spelling skills

Computer Skills

• Excellent to high computer skills, use Internet daily, able to download programs and email file attachments
• Skilled using chat and instant message communications
• Knowledge of keyboard short-cuts, such as cut-and-paste
• Ability to trouble-shoot computer glitches independently before calling for assistance
• Able to work with seven to fifteen browser windows open on desktop and can toggle between multiple windows

Work Requirements

• Legally able work in the United States
• High School Diploma or equivalent
• 18 years or older
• Must have home PC and Internet connection that meet requirements
• Drug Screen, Background Check, and Credit Check
• Successful drug, background and credit check is required and contingent on job offer

Shifts

Open 365 days per year
Full-time and some part-time shifts available
Most shifts include at least one weekend day

If you pride yourself on providing exceptional customer service, consider becoming an Emergent Contact Solutions Customer Care Specialist today!

 

Emergent Contact Solutions employees possess these skills and qualities:

• Motivation and the desire for a challenging presence
• Ability to quickly identify, empathize, and rewarding career opportunity
• Professional, pleasant, and courteous phone presence
• Ability to quickly identify, empathize, establish trust, and solve a caller’s issue
• Self-starter and disciplined; not easily distracted while working at home
• Works well independently
• Strong work ethic
• Uses the internet daily for downloads, email, sending file attachments, and instant messaging/text messaging
• Ability to trouble-shoot and fix minor problems with computer system
• Strong computer navigation skills, such as: 
• Ability to open and quickly toggle between at least five windows at a time
• Frequently use keyboard commands rather than relying on menus  
•  

Technical Requirements

It is important that you meet all of these requirements to be considered for a position with Emergent Contact Solutions.

• Computer
• Internet Access
• Headset
• Home Office

 

Computer Requirements

• PC running Windows XP, Windows Vista or Windows 7
• Minimum 2 GB free hard drive disk space
• Minimum 2 GB of RAM recommended
• 1 GHz to 1.5 GHz Processor or higher (Multi-Core Recommended)
• Monitor with minimum screen resolution of 1024x768 (1280x1024 recommended)
• Sound card and speakers to listen to audio files
• Current anti-virus software with updated definitions
• Current anti-spyware software
• A minimum of one USB port (USB version 2)

Internet Access Requirements

• Subscription to a reliable, high-speed, hard-wired, bi-directional Internet connection. DSL or Cable with bi-directional speeds of 128K or more
• No satellite or wireless Internet service (A wireless connection within the confines of your home is acceptable as long as your DSL or Cable connection is hard-wired.)
• Internet Explorer 6.xSP1 or later

Headset Requirements

To be provided by Emergent Contact Solutions

Office Requirements

• Comfortable and ergonomically safe furniture and office set-up
• Quiet, free of any background noise (we have a zero tolerance policy for background noise)

We offer our employees many benefits and we hope you’ll agree that Emergent Contact Solutions is the best home-based work opportunity out there! 

 

Competitive Compensation

Emergent Contact Solutions pays our employees a competitive hourly wage for every minute worked. Even if you are sitting idle at your desk between calls, you are paid. We also pay for all of your time spent training. As an employee, we take care of withholding all of your federal, state, local and social security taxes. Learn more about pay and benefits.

 

Health and Retirement Benefits

We offer medical, dental and vision healthcare plans to all of our employees as well as a matching 401K retirement plan.

 

Career Advancement

There are a variety of advancement opportunities available within the Emergent Contact Solutions team. Many of our best performing customer care professionals have been promoted to team leaders, coaches and account managers— while still working from home.

Recognition and Rewards

There is an opportunity to increase your earning potential beyond your regular paycheck from Emergent Contact Solutions. We offer a variety of recognition, award and bonus programs based on your performance. These programs vary by client.

Just as our customer care professionals work remotely; our entire hiring process is also conducted remotely. You are never required to travel for an interview.

Step 1:
Confirm that you meet all technical requirements. This includes the computer, internet, phone, headsets and home office requirements. Please carefully review our FAQ and Qualifications sections.

Step 2:

• Provide a resume and fill out an application
• Select your availability: Tell us when you're able to work, and we'll find jobs that fit your schedule.
  
  
• Participate in a phone interview: During this interview you will have an opportunity to learn more about Emergent Contact Solutions and the positions currently available. If we both agree you’d make a good Emergent Contact Solutions Specialist, and we have a program opportunity that matches your skill set, availability and interest, you will receive a job offer

Upon receiving a job offer, we will need your permission to conduct a background, drug, and credit check. We will also need to collect $45 from you to cover a portion of the cost of the screens.

Emergent Contact Solutions is dedicated to the principles of equal employment opportunity in any term, condition, or privilege of employment. We do not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, or any other status protected by federal, state or local laws. Emergent Contact Solutions will make reasonable accommodation for qualified individuals with known disabilities unless doing so would result in an undue hardship to the company.