In recent years, many companies have made the mistake of outsourcing their customer calls to poorly trained and under-supervised offshore agents. This resulted in frustrated callers, low first call resolution, poor CSAT scores and more than double the rate of customer churn.  A seasoned, onshore agent can make the difference between retaining a customer and losing one.

Businesses today require customer care solutions that are low cost yet build the company's value, that are flexible to meet the ever changing needs, that are secure and reliable in order to build customer confidence and loyalty.  Emergent Contact Solutions delivers on those needs with geographically dispersed remote agents on a secure and PCI level 1 compliant infrastructure.  We deliver custom solutions for your business with on-demand staffing, superior quality and exceptional value. It’s an eco-friendly, socially responsible business model that reduces your costs and increases revenue.

With no fixed overhead costs for facilities, agent work stations and staff, we realize several advantages and significant savings. Our savings are passed on to you in our competitive pricing structure.

Our home-based customer care professionals can simply pick up their headset, log on to the computer and immediately begin answering calls. There are no lengthy ramp–up times for recruiting, training, facility and infrastructure build-outs. We can scale down just as easily when call volumes are less than expected—saving you millions of dollars in under utilized staff.

• Lower cost than brick and morter contact centers
• U.S. based employees
• Diverse workforce
• Improved customer retention and loyality
• Flexible scheduling
• Secure data, PCI compliance