Our agents reside in diverse locations across the U.S., not in China, Dominican Republic, Costa Rica, Philippines, India, or Pakistan.  They are all U.S.-based, so your customers don’t have to navigate cultural or language barriers. This creates a welcomed customer experience and greater opportunity to create loyality. We employ an often untapped, but highly experienced and educated diverse work force from a pool of military spouses, wounded warriors, as well as parents, retirees, veterans, and people with disabilities.   We hire only employees—not contractors. This creates employess who are satisfied in their jobs and view it as long-term employment and if they relocate, they don't loose their job. Unlike traditional contact centers, our recruitment spans across America, so we can be very selective in whom we hire. We recruit and hire employees according to your specific requirements rather than simply those who live in a particular area.

Attrition, is one of the main cost drivers for traditional contact centers. This isn’t the case with Emergent. Our employees value the freedom to live where they want and the flexibility to work when they want. This freedom and flexibility creates high employee satisfaction and one of the lowest attrition rates in the industry—half that of a brick and mortar call center!

• Lower cost than brick and morter contact centers
• U.S. based employees
• Diverse workforce
• Improved customer retention and loyality
• Flexible scheduling
• Secure data, PCI compliance