Solutions
Emergent Contact Solutions supports your entire contact center lifecycle. Our fully-integrated solution combines IVR, call routing, agent management, workforce productivity, quality monitoring and real-time reporting and analytics, which provides unprecedented visibility across every contact center function and process. Our solution eliminates the need to integrate components from multiple vendors thus saving you money.
- Customer Service
- Sales
- Technical Support
- Concierge
- Collections
- Other
- • General Customer Information
• Billing Inquiry
• Trouble Ticketing
• Fulfillment
• Account Maintenance
• Answering Service
• Telemarketing
• Sales Surveys
• Appointment Setting
• Follow-up
• Order Fulfillment
• Order Tracking
• Trouble Ticketing
• General Information/FAQ
• Tier 1 Troubleshooting
• Tier 2 Help Desk
• Repair Dispatch/Appointments
• Reservations
• Recommendations
• Information
o Driving Directions
o Service Hours
o List of Services
• Payment Reminders
• Electronic Payment Processing
• Credit Bureau Reporting
• Account Notifications
• Credit Activation
• Informational
• Procedures
• Reference
• Surveys
• Product recall notifications/information
Advantages To Our Solutions
On-Demand Scalability
Emergent Contact Solutions’ technology can scale up and down instantly to seamlessly support even extremely large spikes in call volume.
Rapid Deployment
Our technology eliminates the need to purchase solutions from multiple vendors that require integration and result in long deployment time
Ease of Integration
Emergent Contact Solutions’ technology also enables tighter integration with call routing solutions as well as key CRM and legacy applications. This allows the our platform to work seamlessly in a heterogeneous call center environment
Why EmergentCS?
- Lower cost than brick and morter contact centers
- U.S. based employees
- Diverse workforce
- Improved customer retention and loyality
- Flexible scheduling
- Secure data, PCI compliance
Click here to Learn more about the
